Refunds

Last updated: October 5, 2026

This website does not take payment. Nothing is charged here, so there is nothing to refund on anything sent through this page. This policy covers amounts paid later, directly to us, and it is published in advance so the rules are known before anyone pays anything.

Deposits paid in advance

A deposit paid to hold an order or a booking is returned in full if you cancel before work starts. The refund is issued within 10 business days of your written request, to the account the money came from.

If we fail to deliver

If we cannot deliver what was agreed, for any reason attributable to us, every amount you paid is returned in full, with no deduction and no administrative fee.

Once work has started

If you cancel after we have started, we refund what has not yet been committed to materials or labour, and we set out the deduction in writing, itemised, before the refund is issued.

How to ask

Send the order reference to contact@aktanurmaatuulu.online. Receipt is confirmed the same business day, with the date the refund will be paid.